The Canadian Benefits and Pension Administration Coordinator will provide support to the Canadian Benefits Specialist, Pension Specialists, HR Shared Services and Payroll on all matters related to system interfaces with external program administrators. changes to rules in the IT management system and reconciliations or calculations of cash contribution rebates.

Key Responsibilities

• Support the administration of Canadian health and wellness benefit plans, including health, drug, dental, life and disability insurance through third-party providers.
• Collaborate with the Centre of Expertise’s Canadian Benefits Advisor, the Centre of Expertise’s Pension Services and Payroll, Accounting and HRIS as required, for the implementation of compliance, operational audits, data analytics, in addition to complex benefits and pension administration activities.
• Resolve complex benefits and pension issues that require a thorough investigation via email, telephone and other means of communication.
• Validate the compliance of system data to ensure that results are adequate for various pension, 401-k, and health and wellness benefits claims.
• Prepare electronic transfer requests for each of the appropriate plans and ensure the accuracy of the data transferred; in addition to making manual corrections in the files.
• Develop process documentation and reference materials for all aspects of benefits and pension administration in Canada.
• Review invoices, monthly/quarterly reconciliation, and financing processes.
• Implement compliance and operational audits, in addition to data analytics with respect to transactional activity.
• Review the supplier’s processes and review any exceptions or errors; Ensure that information on demographic changes, data collection, contributions, wages and hours worked is consistent.
• Participate in the annual validation of pension adjustments and taxable benefit amounts.
• Assist and support internal and external auditors during annual audits.

Core Competencies

• Have the ability to work effectively independently, collaboratively, and cross-functionally with internal and external stakeholders.
• Excellent analytical and decision-making skills; great attention to detail.
• Be self-starter and results-oriented with a commitment to quality, service and customer satisfaction.
• Demonstrate strong organizational and time management skills, with a proven understanding of time-based work prioritization.
• Have the proven ability to build trust and demonstrate your expertise in benefits and operations in person and in a virtual environment;
• Have strong proven analytical skills, meticulousness and an ability to summarize information;
• Possess the ability to understand and adapt quickly to a fast-paced and changing environment;

Professional experience and qualifications

• Hold a college or university degree in administration, accounting or a related field;
• Have at least two (2) years of experience in the field of pensions and benefits;
• Proficiency in the SAP system is an invaluable asset;
• Enjoy working with numbers and systems;
• Be recognized for your problem-solving skills;
• Fluency in French and English (oral and written).
• More than two (2) years of proven technical experience with HRIS systems and processes, an SAP interface, Easy Vista or similar shared services systems is preferred;
• Have advanced Microsoft Office skills (Excel, Word, Outlook and PowerPoint)

Our offer

• A location in the heart of downtown
• Arrangements for the organisation of working time; hybrid telework, flexible hours and summer hours;
• A modern and spacious work environment;
• An “À la carte” insurance plan (life, medical, dental);
• An employee assistance program;
• An on-site Early Childhood Centre;
• Competitive compensation, including an annual bonus plan;
• A pension plan with employer participation;
• Development and continuing education paid for by the employer.